Política de envío
AMARANNE is committed to customer satisfaction and quality service. We provide international shipping with transparent communication regarding processing and delivery expectations.
Please note that we do not guarantee delivery by any specific date, including Christmas, Halloween, or other holidays. All delivery timeframes are estimates only.
SHIPPING PROCESS & TIMELINE
Orders are processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays.
Estimated delivery time after dispatch is 5–12 business days, depending on destination and carrier conditions.
A tracking number is provided for every order.
During periods of high demand, processing or delivery times may experience minor delays.
DELIVERY DELAYS
Once an order has been shipped, AMARANNE is not responsible for delays caused by:
- Shipping carriers
- Customs inspections
- Weather conditions
- Force majeure or external factors beyond our control
Delivery delays do not automatically qualify for refunds or returns, except where required by applicable consumer law.
WRONG ADDRESS DISCLAIMER
Customers are responsible for providing accurate and complete shipping information at checkout.
Address changes may be accepted only before dispatch.
Orders that are undeliverable due to incorrect or incomplete address details may:
- Incur additional shipping fees
- Be returned to sender
- Be held or abandoned by the carrier
In such cases, refunds may not be available where permitted by applicable law.
LOST OR STOLEN PACKAGES
If a package is marked as “delivered” by the carrier but cannot be located, customers should first contact the shipping carrier directly.
AMARANNE will provide available tracking and delivery information to assist with the investigation.
RETURNS & DELIVERY EXPECTATIONS
Returns must comply with our Return & Refund Policy.
Returns or refunds are not automatically granted solely due to:
- Delivery date expectations
- Holiday-related delays
- High-demand seasonal periods
This does not affect the consumer’s statutory right of withdrawal within 14 days, where applicable under European Union law.
OUT-OF-STOCK ITEMS
If an item becomes temporarily unavailable after an order is placed:
- The order may be held until the item becomes available, or
- We may contact you with options to modify or cancel the affected item or order
If we are unable to fulfil your order, you will be contacted with the available options.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs duties, VAT, import taxes, or other charges depending on the destination country.
Where applicable, these charges may be the responsibility of the customer, unless otherwise stated during checkout.
AMARANNE is not responsible for delays caused by customs authorities or unpaid duties and taxes.
ACKNOWLEDGMENT & ACCEPTANCE
By placing an order with AMARANNE, you acknowledge that you have read and accepted this Shipping & Delivery Policy.
Nothing in this policy limits or overrides mandatory consumer rights under applicable European Union laws.
CONTACT US
If you have any questions regarding shipping or your order, please contact us: